If force-quitting the app is not resolving your issue, reinstalling the app can resolve issues by removing potentially corrupt files or old data. Please note, while there is no cost to re-download the app, some in-app purchases may need to be restored after you reinstall (See Below).
To reinstall the app on your Apple device, follow the steps below:
- Locate the app on your home screen and gently press the app's icon until an "X" appears in the top left corner of the icon. Tap the "X" to remove the app from your device. Press the home button to return to the main home screen.
- Search the Apple App Store for NOAA Hi Def Radar Pro. A download icon should appear next to the App Name. If an 'OPEN' or 'GET' icon appears you did not locate the correct app in the store or delete the app correctly from your device.
- Tap the Download icon and wait for the app to install 100%.
- Launch the app from your home screen and begin the setup walkthrough in the app.
Is there a charge to re-download the app?
No. Once you have purchased the app, there is no charge to reinstall.
How can I restore my In-App subscription?
Tap the Settings icon in the app. Then select Restore Subscriptions. (You may need to relaunch or force quit the app if it does not restore your purchase right away). This will verify your subscription with Apple and activate the feature.
I still need help figuring this out. What should I do?
Contact us via the Support option in the app's Settings. We're happy to help. You can also make sure you have the "Radar" or "Temperature" layer enabled when troubleshooting.